Gransino Terms and Conditions

Welcome to Gransino Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account and using our platform, you agree to be bound by the terms set out below. We encourage you to read this document carefully before you deposit, claim a bonus, or place any bets with us.

About Our Platform

At Gransino, we are operated by Lumina Holdings Limitada under a Costa Rica license, established to provide a secure and entertaining online gambling experience. Our Gransino Casino platform offers over 14,000 games, including slots, live casino titles, table games, and a sportsbook, from leading providers such as Pragmatic Play, Playtech, Novomatic, and Hacksaw Gaming. We at Gransino Casino strive to maintain fairness, transparency, and responsible practices across all our products.

Eligibility

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction. Our Gransino Casino services are not available to residents of restricted countries, including the United States, Russia, Ukraine, and several others listed in our policy. We reserve the right to request identity verification documents at any time, and we may suspend or close accounts that fail to meet our eligibility requirements.

Account Registration

When you create an account, we require accurate and complete personal information. You agree that we may verify your identity, age, and payment details before processing withdrawals. Only one account per player, household, and IP address is permitted. If you attempt a Gransino register process using false information, we reserve the right to void your account and any associated winnings.

• You must provide a valid email address and phone number
• We require proof of identity and address for withdrawal verification
• You are responsible for keeping your login credentials confidential
• We may suspend accounts suspected of fraud or multiple registrations

Gransino Deposit and Withdrawal Policy

Our Gransino deposit methods include Visa/Mastercard, Bank Transfer, Paysafecard, MiFinity, and a wide range of cryptocurrencies such as Bitcoin, Ethereum, and USDT. The minimum deposit is €10 (€30 for Bitcoin), while bonus-eligible deposits require at least €20. For Gransino withdrawal requests, minimum amounts vary by method, starting from €10 and up to €60 for Bitcoin.

We process withdrawals within up to three business days following account verification and security review, though e-wallet payouts are typically processed within moments, cards within three to five days, and bank transfers within three to five business days. Withdrawal limits are tied to your VIP level, ranging from €500 per day and €7,000 per month at Level 1, up to €1,500 per day and €20,000 per month at Level 5. We allow a maximum of three pending withdrawal requests per account at any time.

Gransino Bonus Terms

Our Gransino bonus offers, including the Welcome Package of 350% up to €16,000 plus 350 free spins across your first four deposits, are subject to specific wagering requirements. Standard wagering is 20x on deposit plus bonus amount, while free spin winnings carry a 40x wagering requirement, and you have 10 days to complete wagering after activation. The maximum bet while a bonus is active is €100, and maximum bonus winnings are capped at 10x the bonus amount.

Any Gransino promo code or Gransino bonus code offered must be claimed before placing bets with your qualifying deposit. New customers only may claim the welcome offer, and submitting a withdrawal request before completing wagering will void your eligibility. We do not accept Neteller or Skrill deposits for bonus qualification, and bonuses cannot be combined. Jackpot slots, Slingo, and bingo games are excluded from bonus play.

• Slots, scratch cards, and keno contribute 100% to wagering
• Live games, video poker, and Plinko contribute 10%
• Table and card games contribute 0% to wagering requirements
• We may cancel any active bonus from your profile at your request

Gransino No Deposit Bonus and Free Spins

From time to time, we may offer a Gransino no deposit bonus or promotional free spins as part of limited campaigns. Any such Gransino free spins offers will carry their own specific wagering requirements and expiry periods, which we will communicate clearly at the time of the promotion. We reserve the right to adjust, withdraw, or modify any no deposit bonus codes without prior notice.

Sports Betting Terms

We offer a separate Sports First Deposit Bonus and ongoing sports promotions, including weekly reload bonuses, cashback on net losses, and accumulator boosts. Minimum odds requirements apply to qualify for most sports bonuses, and wagering must be completed within the specified timeframe, typically 30 days. We reserve the right to void bets placed in breach of our fair play rules, including arbitrage betting or the use of multiple accounts.

Game Fairness and Conduct

We use certified random number generators across our slots, table games, and live casino offerings to ensure fair outcomes. Our live dealer games, including roulette, blackjack, and baccarat, are streamed from licensed studios in real time. We prohibit the use of bots, automated scripts, or any form of collusion while playing on our platform. Violation of these rules may result in account suspension and forfeiture of winnings.

VIP Club and Loyalty Program

Our VIP Club rewards players across five levels based on activity over the previous 90 days. Benefits include daily cashback ranging from 3% to 15%, personalised offers, higher withdrawal limits, and a dedicated VIP manager at higher tiers. We also provide a Coin Shop where coins earned through challenges can be exchanged for bonus money, free bets, or free spins packages.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect fraudulent activity, breach of these terms, or any attempt to exploit our bonus system. In such cases, we may withhold winnings pending investigation. You may also request closure of your account at any time by contacting our support team.

Responsible Gambling

We are committed to promoting responsible gambling and offer tools such as deposit limits, self-exclusion, and cooling-off periods. If you feel your gambling is becoming a concern, we encourage you to reach out to our support team or external support organisations for assistance.

Customer Support

Our support team is available 24/7 via live chat, email, and our Help Centre. You can reach us at [email protected] for any questions regarding your account, deposits, withdrawals, or bonus terms. We aim to respond to all enquiries promptly and professionally.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of our services after any changes constitutes your acceptance of the updated terms.

Governing Law

These terms are governed by the laws under which our license is issued. Any disputes arising from your use of our services will be handled in accordance with our complaints procedure and applicable regulatory framework. By using Gransino Casino, you accept these terms in full.