Gransino Privacy Policy

At Gransino Online Casino, we respect your privacy and are committed to protecting your personal data. This Gransino Privacy Policy explains how we collect, use, store, and safeguard your information when you visit gransino.com, register an account, or use our gaming and sports betting services. By using our platform, you agree to the practices described below.

Information We Collect

When you create an account with us, we collect the information necessary to verify your identity, process transactions, and provide you with a safe gaming environment. At Gransino, we gather data directly from you and automatically through your use of our services.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather identity verification documents required for compliance, including proof of address and payment ownership
• We track your gaming activity, deposit and withdrawal history, and bonus usage to improve our services
• We record your IP address, device type, browser information, and login timestamps
• We collect communication records when you contact our support team via LiveChat or email
• We use cookies and similar technologies to understand how you interact with our website

Payment Information

Our Gransino platform processes deposits and withdrawals through various methods, including credit cards, e-wallets, bank transfers, and cryptocurrencies. We do not store complete payment card details on our own servers; instead, we rely on secure, PCI-compliant payment processors to handle sensitive financial data.

How We Use Your Data

We at Gransino use the information we collect for legitimate business purposes connected to operating our online casino and sportsbook. Our use of your data is limited to what is necessary and lawful.

• We use your data to create and manage your account
• We process your deposits and withdrawals securely and efficiently
• We verify your identity and age to comply with licensing obligations under our Costa Rica license
• We send you promotional offers, such as welcome bonuses and free spins, where you have consented to receive marketing communications
• We analyze gameplay patterns to detect fraud, money laundering, or problem gambling behavior
• We personalize your experience, including VIP Club rewards and loyalty benefits
• We respond to your support requests and resolve disputes

Legal Basis for Processing

Our Gransino Casino data processing activities are based on several legal grounds, depending on the jurisdiction and circumstances. We process your data where it is necessary to perform our contract with you, comply with legal and regulatory obligations, protect our legitimate business interests, or where you have given explicit consent.

Sharing Your Information

We do not sell your personal data to third parties. However, to operate Gransino Online Casino effectively, we may share your information with trusted partners under strict confidentiality obligations.

• We share data with payment processors to complete your transactions
• We share information with identity verification providers to confirm your age and identity
• We share data with game and software providers, such as Pragmatic Play, Playtech, and Evolution-powered live studios, to the extent necessary for gameplay functionality
• We disclose information to regulatory authorities and law enforcement when legally required
• We may share anonymized or aggregated data for analytics and marketing performance purposes

Cookies and Tracking Technologies

Here at Gransino, we use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our website, including login functionality and personalized offers.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Our retention periods are determined by applicable gaming regulations and anti-money laundering requirements, which may require us to keep transaction records for several years after account closure.

Data Security

We at Gransino Casino implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our security practices include encryption of sensitive data, secure servers, restricted internal access, and regular security reviews, particularly during the withdrawal verification process.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data. Our Gransino team is committed to honoring these rights promptly and transparently.

• You have the right to access the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you may contact our support team at [email protected], and we will respond within a reasonable timeframe in accordance with applicable law.

Age Restrictions

Our services are intended exclusively for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we discover that an underage individual has registered an account, we will close the account and delete the associated data promptly.

Restricted Jurisdictions

We do not offer our services to residents of restricted countries, including but not limited to the United States, Russia, and several other jurisdictions listed in our Terms and Conditions. We reserve the right to verify your location and restrict access where necessary to comply with local regulations.

International Data Transfers

As Gransino Online Casino operates internationally and serves players across Europe, Canada, Australia, and New Zealand, your data may be transferred to and processed in countries outside your country of residence. We take appropriate safeguards to ensure your data remains protected in accordance with applicable data protection standards wherever it is processed.

Marketing Communications

If you have opted in, we may send you information about promotions, bonuses, and new game releases via email or other communication channels. You can unsubscribe from marketing communications at any time by using the opt-out link included in our emails or by contacting our support team directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, our Gransino support team is available 24/7 via LiveChat or email at [email protected]. We are committed to addressing your privacy concerns promptly and transparently.